Shipping + Returns
Shipping
Shipping Fees + Delivery Times
Shipping speed options and costs are calculated at checkout.
Shipping within Canada:
Standard 3-9 business days
Express 1-2 business days
Items are shipped via Canada Post and come with tracking.
Shipping to the USA:
Standard 4-8 business days
Express 2-3 business days
Items are shipped via Canada Post or FedEx and come with tracking.
International Shipping (Worldwide):
Standard International 10-14 business days
Express International 2-3 business days
Items are shipped via Canada Post or FedEx and come with tracking.
We ship to most countries worldwide, however there are a handful of countries we don’t ship to due to restrictions or customs regulations.
Shipping Insurance
Jewellery over $2,000 CAD shipped within Canada and the US are fully-insured and require a signature upon receipt. All international shipments are insured wherever possible. Please review local laws before purchase.
Taxes + Duties
We charge Canadian provincial sales tax on orders placed within Canada. For US and international orders: any duties and local taxes charged at customs are the receiver's responsibility. We suggest researching your country’s customs duties and taxes before purchase.
Accepted Payment Methods
Arsaeus Designs accepts payments through Paypal, any major credit and debit cards, as well as Interac e-Transfers. All prices are in Canadian dollars ($CAD).
Returns + Exchanges
Thank you for shopping with us! We hope you love your jewellery as much as we loved creating it. If for any reason you are not completely satisfied, we’re here to help.
Returns and exchanges are accepted within 14 days of receiving your order.
Eligible for return:
- Items must be unused, unworn, and in their original packaging.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Once we receive and inspect your return, we will issue your refund to the original payment method within 5-10 business days.
Non-Returnable Items
Sale items are not eligible for return or exchange.
All Arsaeus custom made orders are final sale and are non-refundable, as they are made one-of-a-kind specifically for you. We confirm all your details and estimates for your custom project prior to creating your piece. We also update you in the process along the way to ensure you are happy with your concept. Please ask as many questions as needed to ensure you are satisfied with your choices. Any deposits, partial payments, and rush fees are non-refundable for work completed. Any alteration requests after the piece is completed will be subject to fees.
How to Start a Return
To initiate a return (within 14 days of receiving your order), please email info@arsaeusdesigns.com with your order number and reason for return. We will then provide you with return instructions.