Purchasing, Shipping and Returns

Accepted Payment Methods

  • Arsaeus Designs accepts payments through Paypal or through any major credit or debit card.
  • All prices are in Canadian dollars ($ CAD).

Accepted Payment Methods

Shipping

  • Canada: $12 CAD per order. Expected delivery: 5 to 7 business days.*
  • International (Worldwide): $20 CAD per order. Expected delivery: 10 to 14 business days.*
  • If you have more questions, please contact us on our Help Center.

*Handling time for each order is 24 hours (weekends and holidays NOT included).

*Backorder products can take up to 2 weeks before being shipped out.

*Custom sizes and pieces may take 3-8 weeks depending on design – before being shipped out.

Refund and Return Policy

  • Items purchased online are final sale. Please ensure you are satisfied with your item choice prior to purchasing.
  • Because of the unique nature of custom design, unfortunately we do not offer refunds or exchanges for payments made toward custom work. In the event that a customer decides not to continue to completion with a custom order once a deposit has been made, there will be no refund for work completed up to the point of cancellation.
  • For information about refunds or exchanges of defective products and cancellations of orders still in its  handling period, please visit our Terms and Conditions or contact us through our Help Center.