Purchasing & Shipping Policies
One Free Ring Re-sizing
If your custom ring doesn't fit you just right, we offer a one-time first sizing complimentary within the first year of purchase. This may be the case if the ring is a surprise, so we expect some tweaking may be required. We still recommend doing the best you can to get the ring size right the first time. Additional fees will apply to any size adjustments after 1 year of purchase or for multiple adjustments made.
Clients who live outside Toronto/International are responsible for shipping the ring back to our studio and possible duty costs for re-sizing needed. Or we suggest using your local jewellery store for sizing for convenience. We are not responsible for any damages that may occur during re-sizing outside our studio.
Please visit our warranty page for more information.
If you need your jewellery by a specific date, we will do our best to accommodate! Please be sure to tell us in advance with enough lead time. Any custom work requested sooner than our typical production time (4-10 weeks) will be subject to a rush order fee. Keep in mind every piece is individually designed and handmade, therefore not all rush requests are possible to fulfill.
Alterations & Repairs
Your satisfaction is important to us! If you’re not in love with your custom piece, please let us know about it so we can make it right! Alteration requests (like adding more accent stones or a hammer-texture finish) may be made after the piece is completed at a cost. Alterations will be determined on a case-by-case scenario. Depending on the request, the piece may have to be re-made and charges will apply accordingly.
We offer a 1 year warranty that covers repairs due to any structural defects and any small stone loss. Additional fees will apply for any repairs or adjustments made after 1 year of purchase, or for repairs that do not qualify under our warranty. Please visit our warranty page for more information on our coverage.
Client is responsible for shipping the item back to our studio and possible duty costs for the repair, alteration or re-make.
If any alterations or repairs are made to your piece by another jeweller outside our studio, the warranty may be voided and additional fees may apply. We are not responsible for any damages that may occur during re-sizing or repairs made outside our studio.
For any repairs needed within or outside our warranty period, please contact us directly.
All Arsaeus custom made orders are final sale and are non-refundable, as they are made one-of-a-kind specifically for you. Due to the nature of our handmade jewellery, we do not accept returns or exchanges.
We confirm all your details and estimates for your custom project prior to creating your piece. We also update you in the process along the way to ensure you are happy with your concept. Please ask as many questions as needed to ensure you are satisfied with your choices. Any deposits, partial payments, and rush fees are non-refundable for work completed. Any alteration requests after the piece is completed will be subject to fees.
Shipping Fees & Delivery Times
We offer free fully-insured shipping within Canada and the US for all orders over $2,000 CAD. Items are shipped via Canada Post and come with tracking. Expected delivery is 5 to 7 business days.
International (Worldwide): Additional shipping charges will apply in CAD dollars. Items are shipped via Canada Post or FedEx and come with tracking. Expected delivery is 10 to 14 business days.
We ship to most countries worldwide, however there are a handful of countries we don’t ship to due to restrictions or customs regulations.
Please contact us to inquire about shipping to your country.
All jewellery over $1,000 CAD shipped within Canada and the US are insured and require a signature upon receipt. All international shipments are insured wherever possible. Please review local laws before purchase.
Taxes & Duties
We charge Canadian provincial sales tax on orders placed within Canada. For US and international orders: any duties and local taxes charged at customs are the receiver's responsibility. We suggest researching your country’s customs duties and taxes before purchase.
Accepted Payment Methods
Arsaeus Designs accepts payments through Paypal, any major credit and debit cards, as well as Interac e-Transfers. All prices are in Canadian dollars ($CAD).