FAQs

  • Get Started

We offer a complimentary phone/video consultation to discuss your design ideas and price out options. If you're in the Toronto area, we do offer in-person meetings for a fee.

In-person meetings are not required and may not always be necessary, depending on your project and your preference!

We can absolutely work together to create a custom piece 100% virtually and is the case for our out of town and international clients. We can correspond over email, schedule phone or video calls.

Every scenario is different. Some clients like to work completely remotely and others are eager to meet in person at every checkpoint to see the process.

Yes, all metals and stones are ethically sourced from reputable Toronto and Canadian suppliers. In addition, all stones are certified conflict-free and follow stringent ethical guidelines.

All jewellery is individually designed and handmade by Heather in Toronto, Canada. She also partners with a few local craftspeople for stone cutting, stone setting, engraving and metal casting.

We can size your finger in person at our Toronto studio. Otherwise, our best advice is to visit your local jewellery store to have your/their finger professionally sized. Most jewellers offer this as a free service. Keep in mind that fingers can fluctuate in size over the course of a day and can be affected by the temperature outside and the seasons. Try to get measured multiple times to get an average ring size.

If the ring is for someone else and is a surprise, your best bet is to measure the interior diameter of a ring they own in millimetres. It is imperative that the ring being measured is worn on the same hand and finger the ring is intended for (every finger size is different and your dominant hand is usually slightly bigger).

  • Custom Work

The design process can take as little as 1 week, a few weeks, or even months. This will vary for each project depending on the complexity. You determine the pace you're comfortable with until we perfect your concept.

Production time can take approximately 4-10 weeks once you've approved your design, again this will depend on the complexity of the piece. If there is a specific deadline, we will do our best to accommodate!

Following a discussion of your design ideas, it can take up to 1 week to create preliminary sketches of your concept.

When we've established a direction for your design, you can expect to see a 3D rendering (CAD) within 1-2 weeks.

Yes, we can recycle your heirloom gold and gemstones! It is the most ethical choice for creating a new piece. This process is subject to location, as all gold/stones will need to be inspected in person and will be determined on a case-by-case basis, as not all materials will be suitable for repurposing.

A custom piece can start at $1,000 and go up to $10,000 or more, depending on your vision, the stones, and the complexity of details. We will guide you through options that will work within your budget to create a beautiful and meaningful custom piece.

Get in touch with us and we will provide a complimentary estimate for your idea.

Yes! If your custom ring doesn't fit you just right, we offer your first sizing complimentary.

Please refer to our purchasing and shipping policies for more information.

  • Trust and Safety

We stand behind our jewellery 100% and offer a 1 year warranty that covers your first free sizing, any repairs due to any material or fabrication defects, and any small stone loss. We include a certificate of authenticity/appraisal for you to give your insurance provider.

We do not sell insurance for your jewellery or center stones in cases of loss or damage. We highly recommend insuring your jewellery under a homeowners/tenants insurance policy.

Please visit our warranty page for more information.

Always remove your jewellery during heavy activity. We recommend cleaning your jewellery with warm water, dish soap and baking soda and gently scrubbing with a soft toothbrush. Avoid using harmful chemical cleaners.

Please visit our jewellery care page for more information on how to keep your pieces looking their absolute best!

All Arsaeus custom made orders are final sale and are non-refundable, as they are made one-of-a-kind specifically for you. Due to the nature of our handmade jewellery, we do not accept returns or exchanges.

Please read our purchasing and shipping policies page for more information.

  • Shipping & Payments

We ship to most countries worldwide, however there are a handful of countries we don’t ship to due to restrictions or customs regulations.

Please visit our purchasing and shipping policies page for more information.

Arsaeus Designs accepts payments through Paypal, any major credit and debit cards, as well as Interac e-Transfers.

All prices are in Canadian dollars ($CAD).

Yes, we are partnered with PayBright to offer financing.

Please visit our financing page for more information about the service.

Do you have more questions?

Get in touch with us!