Custom Process

Custom Process

1. Get in Touch

  • Please contact or email to inquire about making a custom piece.
  • Some important information to keep in mind:

General style
Stone type, shape and size
Metal type
Finger size / length of chain for necklaces or bracelets
Budget and timeline

  • Reference images and finger sizes are a helpful starting place but not necessary, as we do offer complimentary sizing.
  • Custom work and engagement rings take approximately 4-10 weeks (before shipping) depending on the complexity of the piece.
  • If there is a specific deadline, we will do our best to accommodate.

Available by Appointment:

Made You Look

2. Set up a Meeting

  • Schedule an appointment with designer, Heather to create your one of a kind special piece.
  • If you are in the Toronto area, we can meet at Made You Look – 1338 Queen St. W. to establish the details of the project and for stone viewing.
  • If you are unable to physically meet, we are happy to work over email or schedule a phone call.

3. Deposit / Payments

  • To proceed to CAD design renderings we require a $250 deposit *this is non-refundable.
  • To view gemstones that are specially sourced for your custom project a $300 fee is required for this meeting *this is non-refundable and will go towards the final cost of your project.
  • Once the desired stone(s) are selected and the details of the project are determined, we will give you an estimate of the total cost for the project.
  • Another payment of either 50% of the final price or full cost of the stone(s) is required to proceed in order to get the work started.
  • In cases where the stone(s) are valued at or over $3,000 +  they must be paid for in full.

4. Sketches / Rendering

  • 1-5 preliminary sketches
  • We will then develop a 3D computer rendering, which can be revised with your feedback to hone in on the fine details.
  • A first round of revisions and modifications is included – any additional modelling changes will be subject to extra fees, depending on the complexity.

5. Production / Making

  • A hand-carved wax model or 3D printed model will be made – we can still make minor adjustments at this point.
  • Once the wax models are approved, they are cast in the desired metal, cleaned up, then the stones are set and the final details are added.
  • We will be in touch throughout the process and keep you updated along the way!
  • If at any point you are curious as to what stage your piece is at in production, do not hesitate to ask.
  • The timeline is approximately 4-10 weeks, depending on complexity of project.
  • Any changes made at this time will be subject to fees to cover re-modelling, re-casting, or changing gemstones, and may delay completion of your piece.
  • Pieces over $1,000 will be appraised by a gemologist specialist and you will receive the appraisal certificate with your completed piece.

6. Pick up / Delivery & Final Balance

  • Your piece is ready!
  • The final remaining balance is required prior to or during the pick-up of the final piece (or before being shipped out).

We look forward to working with you!